Frequently Asked Question

Possible Causes:

• Wi-Fi is disabled.
• Network issues from the router.
• Outdated or faulty network drivers.

Solution:

1. Check Wi-Fi Status:
   • On Windows: Click on the Wi-Fi icon in the taskbar and ensure Wi-Fi is turned on.
   • On Mac: Click the Wi-Fi icon in the menu bar and make sure it is enabled.
2. Restart Your Device and Router:
   • Turn off your computer and restart it.
   • Unplug your router and modem from the power source, wait for 30 seconds, and plug them back in.
3. Forget and Reconnect to Wi-Fi:
   • Go to Wi-Fi settings, select your network, and click "Forget Network."
   • Reconnect by entering the Wi-Fi password.
4. Check Other Devices:
   • Try connecting a phone or another laptop to the same Wi-Fi.
   • If they work fine, the issue is with your computer.
5. Update or Reinstall Network Drivers (Windows):
   • Press Windows + X, select Device Manager → Network Adapters.
   • Right-click your Wi-Fi adapter, select Update Driver.
   • If the problem persists, uninstall and reinstall the driver.
6. Run Network Troubleshooter:
   • Go to Settings → Network & Internet → Status → Network Troubleshooter.
   • Follow the prompts to fix any detected issues.