Frequently Asked Question

Possible Causes:

• Downloaded a suspicious file or clicked on a malicious link.
• No updated antivirus protection.
• Pop-ups or slow performance due to malware infection.

Solution:

1. Disconnect from the Internet:
   • Unplug the Ethernet cable or turn off Wi-Fi to prevent further spread.
2. Boot into Safe Mode (Windows):
   • Restart your computer and press F8 (or Shift + Restart) to enter Safe Mode with Networking.
3. Run a Full System Scan:
   • Use Windows Defender or a trusted antivirus like Kaspersky, Bitdefender, or Avast.
   • Update the antivirus and run a full scan to detect and remove threats.
4. Use Malware Removal Tools:
   • Download Malwarebytes or Microsoft Safety Scanner and run a deep scan.
5. Delete Suspicious Programs:
   • Go to Control Panel → Programs & Features.
   • Uninstall any unknown or recently installed software.
6. Clear Temporary Files:
   • Press Windows + R, type %temp%, and delete all files in the folder.
7. Reset Web Browsers:
   • Go to Browser Settings → Advanced → Reset Browser Settings.
   • Remove suspicious extensions from Chrome, Firefox, or Edge.
8. Update Windows & Software:
   • Run Windows Update and keep all software patched.
9. Enable Real-Time Protection:
   • Turn on Windows Defender Real-Time Protection or your preferred antivirus.
10. Stay Safe in the Future:

• Avoid downloading files from unknown sources.
• Do not click on suspicious email links or pop-ups.